95% Deliverable Guarantee

We are so confident in our Data that we offer this Guarantee:

Your mail will reach your target market or we will pay for it!
Physician Download-compiled mailing addresses are guaranteed deliverable. If you have more than 5% of your list non-deliverable, we reimburse our customers $.40 cents for each non-deliverable Physician Download mail piece beyond the 5%.

How does the guarantee work?

Within 90 days from your invoice date, send us any mail pieces returned by the post office due to an invalid address with Physician Download physician, dentist or chiropractor addresses and well refund you $.40 cents per piece. Call your Physician Download representative at (801) 876-0394 for instructions on mailing your pieces back.


- The guarantee applies to one mailing within 30 days of invoice. It doesn't apply to multiple list uses.
- Undeliverable mail must be returned to us within 90 days of the invoice.
- Only Physician Download physician, dentist or chiropractor databases are within the guarantee. Third-party brokered lists do not qualify.
- Our guarantee doesn't apply to lists purchased for telemarketing, fax and email.
- Physician Download is never liable for any other damages or losses incurred through the use of the list(s) provided.
- Physician Download reserves the right to verify that addresses used were obtained from Physician Download databases.
- In no event shall Physician Download liability exceed the actual fee paid by the customer for their list(s).

What restrictions apply to the guarantee?

Our guarantee applies only to first-time use of a list. It does not apply to reused lists or lists used for more than one purpose. We don't offer refunds for USPS errors or for user mistakes that cause the return of deliverable mail.
Do I have to return the entire mail piece?
No. You may return the entire piece or only the portion that has the address on it. If it was mailed in an envelope, just return the envelope. If the address is printed directly on a promotional piece, then the page where the address appears can be returned.
How will I receive the credit?
An email will be sent to you identifying the amount of credit you will receive toward your account.
What if Mail is Refused?
Refused mail or mail returned to sender isn't considered undeliverable if the address is correct.